Ecommerce case study

Email revenue per recipient, $1.40 to $8.20

Manako Labs. How we turned a neglected email list into a real revenue channel.

Why it matters$1.40 per recipient is a list nobody is working. $8.20 is email carrying real weight as a revenue channel.

The resultsEcommerce
Per email$1.40 to $8.20
Email share6% to 21% of revenue
Repeat rateUp 18%
Welcome flow32% of email revenue
SendsAd-hoc to weekly calendar
The situation

Where they started.

Manako Labs makes hardware people love, and email was an afterthought: one generic welcome message, no segmentation, campaigns sent whenever someone remembered. The list was the company's biggest owned asset and it was producing almost nothing. The goal: make email a real revenue channel without leaning on the discounts that eat hardware margins.

What we ran

What we did about it.

The 30-Day Plug-In audit sized the gap first: at $1.40 of revenue per recipient, the list was performing at a fraction of what a list that size should. The plan rebuilt the flows around how their customers actually research and buy hardware, then put campaigns on a calendar with a job to do each week. It is the kind of work we run for ecommerce brands.

01Rebuilt the welcome flow around how their customers actually shop
02Added cart, browse and post-purchase flows
03Started a real campaign calendar instead of ad-hoc sends
04Split first-time buyers from repeat customers
KilledThe blanket 20%-off welcome discount, a margin leak. Replaced with a bestseller story that converted as well.
Day 1Plug-In: audit, access, baseline
Day 30Core flows live, calendar running
WeeklyCadence: working session, Friday update
Day 90Rebuild: welcome flow doubled down

Revenue per recipient went from $1.40 to $8.20, and email grew from 6% to 21% of total revenue, without the blanket discounting that had been quietly eating margin. The welcome flow alone now carries about a third of email revenue, and the repeat rate is up 18%.

From the founder

“The list was just sitting there the whole time. Turns out we were the ones not using it.”

Founder, Manako Labs

Every engagement is different; results shown are not a guarantee. How we present results

More of the work: Go Swag and Kubera Health

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